Maruti Insurance — payment deducted twice from my account but policy did not get generated - fraud maruti insurance

Address:

Mumbai, 400097

My car insurance policy was about to expire on June 25, 2019 and on same day i.e. on June 25, 2019 at 10:04pm I went to www.marutiinsurance.com and tried renewing my policy. I made payment via Internet Banking from payment gateway on the website and it failed. Policy did not get generated. I again attempted to make payment via Internet Banking from payment gateway on the website and it failed again. Again Policy did not get generated. After some time I received two SMSs from my bank where I found that the amount was deducted twice. I immediately contacted Maruti Insurance Customer care at [protected]. They did not respond well. They were not able tell me when will the policy get issued to me. I also sent an email to [protected]@mibpl.co.in with details on banking transaction IDs. I also left details on GET IN TOUCH on www.marutiinsurance.com so that they can call me and resolve my issue. Next day when I received call from them, they told me they cannot generate policy and they will send person to inspect my car and then only policy will be issued. I contacted their Head Office, Delhi on June 26, 2019 at 12:30pm and spoke to Anshul Sethi who is a senior executive. Anshul told me he would escalate this issue and respond within an hour. It's been more than 5 hours he did not respond. I called Head Office 15+ times but nobody received it.

The resolution I want is to issue my policy without Insurance Company inspecting my car as I renewed my policy before expiry and amount got deducted from my account. And I want refund of additional amount which got deducted from MarutiInsurance website.

My Car's Registration Number is : MH03CM5603
My Contact number is : [protected]