Maruti Insurance — policy expire after 5 days of renewal

Address:	Ghaziabad, Uttar Pradesh, 201009
Website:	marutiinsurance.com

Dear sir/ma'am,
I'm writing this email for complaining about the insurance services provided by maruti insurance company.
On 17th oct 2017 i got renewed my car insurance by online. On 18th it was about to expire.
My policy no was[protected] with the name saurabh tyagi and registration number was - up15 aa 3204.

I called your executive and renewed this policy by making payment online.
The transaction amount was 3705 inr and bank reference number was
T05234 & proposal number was r43554574.

We got successful acknowledgement for payment & policy, so we got ensured that our policy has been renewed.

On 20th oct 17, we came to know that we didn't receive policy document by email as earlier at the time of renewal we're told.

So i called customer care helpline and told that we didn't received policy on mail. From there, we're told that she's punching the request for the same.

On 22nd oct 17, we checked the policy hard copy and found this sent policy document is old, so we called again cce and request to issue renewed policy document for year 2018.

Now the cce told us that your policy has expired and didn't got renewed. We asked for reason why did the policy couldn't be renewed but we got no reply till date.

In this scenario, i was using my car as i was sure that i renewed the policy so from 18th oct 17 to 22nd oct 17, in between if i met some miss hapening, who will be the responsible? Surely i was not. Because i was ensured by acknowledgement that i got successfully renewed it.

And now what should i do?
It was not my mistake if policy is expired before getting it renewed as from my end i got it renewed, it is the fault of maruti insurance company who didn't perform it or provided me wrong acknowledgment.

Still we're in dilemma what to do or what not as we've lost our money too and we've no response or acknowledgment about the policy. While we've communicated multiple times to help desk for the same.

Regards
Saurabh tyagi
[protected]