Maruti Insurance — Taking customers for a ride

SoumitraAgarwal

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400050
Website:	www.marutiinsurance.com

I have a Maruti SX4, bearing registration no. MH02BY6198. Every year, I have been renewing my car insurance through Maruti dealer M/s Excell Autovista, Mumbai, from where I had also purchased the car in 2010. This year, for renewing my insurance (due in June 2017), they had promised me 3 service coupons (Coupon 1 = 1000/- Compulsory Claim Deductible Coupon with One year Validity; Coupon 2 = 500 – 500 Two Wax Polish Coupons with One year Validity; Coupon 3 = 1000 of Labour charges) in return for renewing my insurance at the full quoted price of Rs. 13, 382, which I did on-line as per their advice. Now they are not sending me the coupons despite multiple reminders.

It seems the executive concerned has left them and I called up her last known number today, and someone else picked up the call. He said he was not aware of it and will look into it. He has not promised me that they will fulfill their commitment.

Wondering what my next steps should be?

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Maruti Insurance customer support has been notified about the posted complaint.

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Comments

mathiyarasu

from Nattam, Tamil Nadu

I paid insurance renewal amounts on 15.06.2017 for my Wagon R TN45 BA 7079 and obtained receipt from PLA maruthi Insurance at Tiruchirappalli, Tamilnadu, but insurance policy I have not received so far even after 20 days. I contacted many times, they said that they have been sent through Speed post, i asked for speed post no. for tracking, but they have not provided. After that I contacted they replied that they have sent through Courier, but courier also not received till today 03.07.2017. I asked courier POD no. they are not ready to provide the courier. Very worst service that I never experienced before. this is brought to your notice for necessary action.