| Address: | Udaipur, Rajasthan, 313001 |
Date 14th June, 2018
NEXA Center - Navneet Motors
Plot No. 2-3, Shree Amrit Plaza, Patho Ki Magri, Opposite B. N. College, Airport Road, Udaipur, Rajasthan 313001 (M[protected]
Today (14th June, 2018 Thursday) I was about to purchase MARUTI CIAZ DELTA NEXA-BLUE & same was booked on my name RONAK TALDAR. Everything was in place and we were in process from past 20days. For the same I exchanged my previous car i.e. Maruti Versa DX2 RJ27-1C-5263.
Unfortunately, the vehicle has not been satisfactory because of following reason :-
1. I was suppose to get car at 11:30AM but car was not ready till 3:00PM and I was waiting with my family from morning.
2. When we checked car at 1:15PM it was not clean and when guy was cleaning and polishing in delivery area, we told him to get it washed. For the same car was sent to Madri industrial area and again they took very long.
2. Finally when car was in delivery area at 3:00PM and I inspected it and found :
- Dent on the Left rear door
- Minor dent on Left front door
- Scratches on Diggy and a color patch
These same were also validated by Mr. Naresh (incharge there) and sales executive Mr. Apoorva and other staff present at the moment.
I would appreciate if you organise to refund my money back and my car(VERSA) back. I had some aligned plan which are affected badly and have suffered a business loss, wasted my whole day, lost my peace of mind and most important trust on brand we were associated from my grand father time.
The experience has ruined reputation of Maruti and created a very bad impression on me & my family of buying car from you guys.I am highly disappointed from Maruti service and don't even want to buy car from you or any other MARUTI showroom.
I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by 15th June 2018(Friday), I will consider taking further action to resolve the complaint.This is very clear matter where showroom staff was aware of defect but still were delivering it in this condition.
Other Reference numbers :-
Complain No. for the same : NX[protected]
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