Maruti Service Masters — 6 days for general service of my Maruti Swift

I gave the Car for service on 16th November 2021 and I have not received the car from service till now at 9 am on 22nd November 2021. I gave the car for general service and to dry the floor mat since water was on the mar for an inch due to water logging due to heavy rain. After 5 days they say that alternator is having problem and the mat is yet to dry. Appalling service. I have to call to check the status and the staff are lethargic and there is no sense o[censored]rgency. Hope my car is not lost forever