[Resolved] Maruti Suzuki — Cold Shoulder Response From Maruti

ArunMG

Address:

Kollam, Kerala

I purchased a Maruti Alto 800 Vxi on 19th Sept 2014 from Sarathy Autocars, Kollam. One Mr. Anil (TL) and Mr. Rajesh were the executives dealing with us. Mr. Anil offered a scratch and win card, Rs. 3500 as discount for the Govt. employee scheme, a gift from maruti (Sony home theatre or a water purifier), Rs. 5000 if I have a two-wheeler and a gold coin worth Rs. 5000. I have got gold coin offer and two wheeler scheme, but while taking delivery they told me that the gift, Rs. 3500 and the scratch & win coupon will come after two weeks from Maruti. I called them several times but I haven't got any satisfactory reply from them. I complained Maruti regarding the same, but they also haven't replied yet. I strongly recommend not to buy any vehicle from Maruti dealers. Hope I will get a support from your end. Thanks & regards Arun. M G[protected] Arun Bhavan, Njettayil Perumpuzha. P O, Kollam

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Complaint marked as Resolved

On 23rd of Oct 2014 I was called and informed that the scratch & win coupon and gift (water purifier) can be given to me, but the govt employee offer Rs.3500 is under processing and will be handed over to me asap. I am so grateful for the support you have given to me to resolve the issue. Thanks & Regards Arun M G

Oct 28, 2014

Updated by ArunMG Today I went Sarathy Autocars to collect my gift, cheque of Rs. 3500 and scratch & win card, but Mr. Anil & Mr. Rajesh told me that they can't give me scratch and win card and water purifier (gift). I asked them why they couldn't. Then I got a strange reply from the executives that someone has taken scratch & win coupon and water purifier from them. I requested then to show us the details of how and when they handed over the particular gifts to someone, but they were trying to hide it from me saying so many weird things. First they told me that my brother in law collected from them, but he is in Muscat. Then they were trying to convince me saying that it was taken by my cousin. I called my cousin and he said he doesn't know anything regarding that. So, these incidents lead me to believe that those guys are cheating me and dragging the reputation of Maruti and Sarathy Autocars through the dirt. Kindly advice me to take a legal action against them. Hope I will get a helping hand from your end.

Thanking you
Arun. M G