Maruti Suzuki — Complaint against delivery of faulty CIAZ Zxi car which cannot be repaired/ rectified till date

Address:

Kamrup Metropolitan, Assam, 781005

I have purchased a Maruti Suzuki CIAZ Zxi Car from Pallavi Motors Pvt. Ltd. G.S.Road, Bhangagarh, Guwahati, Assam on 27/12/2014 in my sister's name Laikhuram Indu Devi with Invoice No. VSL14001548, Delivery Challan No.DLN14001544, Chassis No.MA3EXMGG1S00118451, Engine No.K14BN7059298 Color. Prime Dignity Brown which cost me Rs. 9, 03, 860/- ( Rs.8, 78, 133/- for the car & Rs.25, 727/- for Insurance) which was paid thriugh RTGS from my Axis Bank A/c No.[protected].The very next day itself i.e. on 28/12/2014 it stared problem the ignition signal was not at all highlighted. I called up Pallavi Motors immediately and they sent me their head mechanic at my place at Beltola Bazar. The vehicle could not be repaired then came the engineer and it was taken to their service centre at 6th Mile. Guwahati. It was kept there for 3 days and delivered to me on 30/12/2014.Thereafter I drove this car to Imphal Manipur on 31/12/2014, after reaching here in Imphal, Manipur the same problem started I reported to Pallavi Motors and they advised me to take to the nearest Maruti service centre which is Eastern Motors Pvt.Ltd dealer of Maruti Suzuki In Manipur. It was kept there for 2 days and delivered to me. I drive this car for few days again the problem started. Back to Eastern Motors service centre, like this car has been repaired 7 times till now. And even today, since last November this car is still lying in the the garage of Eastern Motors unable to repair / rectify the problem.Now, it is clear that a faulty car was delivered to me by Pallavi Motors, Guwahati. I request you to kindly replace a new car or refund my money within 7 days.