Maruti Suzuki India — 2 nd complaint fraud while claiming insurance

Address:

B.R.T Premises. Plot No. 157 & 158, Akbar Camp Road, Next to Ganson, Thane West, Thane, Thane, Thane, Maharashtra, 400607

I did not get any responce on my previous complaint that is as below:

Hi Team,
I have made with accident on 1st June 2019 at thane and immediately I have tow my vehile to the 'Navneet Motors Thane' because the vehicle was not getting started. Akshay Chaugule is the executive who is attending me and from the time I drop my vehicle to the service station he is saying 'your towing will not cover in insurance because the battery is not in good condition' but here I am not getting the coincident that exact after accident how come the car is not getting started if the battery was already not in good condition. I have traveled from pune to thane very smoothly suddenly accident happened and car is not getting started so in this case the normal person will tow his vehicle, same I have done with my vehicle and now executive is saying battery was already damaged so how come my car travel from pune to thane, now I have to pay huge amount which is not fair for customer, they are actually doing mental harassment with customers. Also my bumper get damaged due to accident and they are covering only 50 % in that, why should I pay the more money if my insurance is continued from date of purchase of my vehicle and it is zero depreciation . then what is the benefit of authorized service center and insurance company.

My Vehicle is Baleno delta

Registration No.: MH33A5689

Contact No.: [protected]