To partha banerjee vice president, dealer development, 1 nelson mandela road, vasant kung newdelhi 110070
Modelno mpf-310, chasis no550956 engine no 7345233
With utter frustration n anger i am sending this complaint to you.I am a proffesional person
n have been driving maruti cars since 1999.This time i booked my 4th maruti car
in exchange for my old car wb38u6411 on17/06/i4cheque no 719869 sbi.Since then i am facing tremendous harassment regarding quality n papers.
The dealer applied for bank loan not through my own branch but through alipore branch which delayed loan approval till25/06/14.Insurance came into effect on 25/06/14.Since 17/06/14 they did not allow me to have a look at my dream-car.I delivered my old car on 25/06/14.On24/o6/14 i had an altercation with them niforced them to drive me to taratola godown at 6 p m only to locate my dream car lying at a corner smeared with dust and mud totally disappointing for me. On 26/06/14 i was asked to take delivrry at 4 p m.I went there nwas refused on grounds of registration papers.
On 27/06/14 they virtuallt forced me to take the delivery of the car without valid documents of registration.True value of my old car and bill in detail.
Road tax was deposited on 29/06/14 n token delivered on 01/07/14
I am a doctor-surgeon-- nfailed to drive my car in fear of litigation. No one -executive-came fordwad to clear my queries regarding transparency in registration n bill. Everyone was busy to shoulder off the car and me from the showroom.
Problems of new car[protected]
1.After driving 7 to 8 k m the bonnet gets so hot that it can inflict burn injury on me at any time.
2. Fan which cools the engine is not working since 27 06 14.
3. Fuel gauge never showing the correct amount of fuel poured in.
4. Offensive smell comes out when i switch on the fan for a c .
5. Fuel effiency is 8 to 9 k m/litre
6. Doors are so loose that it opens up spontaneously while unlocked.
7. A c machine not working properly.
8metal framrs covered with adhesive tapes difficult to remove the adhesive. Never seen before.
9 battery make and batch code have been tampered with in owners manual.
10 i have not yet received the smart card.
11 they did not allow me to register my car in the name of dr samir kumar thakur.
Idid never face this problems with my 3 previous maruti cars.
During first inspection on07/08/14 at dorga road workshopthey certified all problems as normal.For new altok10vxi.
I am a professional person
& facing tremendois harassmrnt 7 professional loss as i have stopped driving my car outside a circle of 6 km within kolkata.
I am sure the maruti suzuki
ltd cannot authorise or certify to sell such a defective car which will undermine company's good will & reputation in the market.
Please take an urgent action by replacing my defective car with a new defectfree alto k10 vxi or return my previous car wb 38 u 6411 as early as possible so that i can persue my profession effectively. Last of all i think that i have been cheated
Date:25.08.2014 thank you
(Dr. Samir kumar thakur)
Minto park rhe, g6
247/1 a.J.C. Bose road
customer support has been notified about the posted complaint.