Maruti Suzuki India — car caught fire and no redressal from company

Address:	New Delhi, Delhi
Website:	www.marutisuzuki.com

Hi,
I had purchased a maruti suzuki ciaz in may 2016. Unfortunately, the said vehicle caught fire while parked (Ignition off) on its own on 13 january 2018. Luckily no one was in the car and hence did not get hurt but the overall experience was traumatising. We immediately called the fire brigade and the cops to extinguish the fire and defuse the situation. We had also reported the same to the maruti suzuki headquarters. The day after we submitted all the required documents i. E. The images of the incident, the screenshots of the call made to the fire station and police station, the fire report (Available on the internet, uploaded by the fire dept. Headquarters) and the police report (Collected from the area police station) to maruti suzuki. I had also shown the incident site to the investigator appointed by maruti suzuki and co-operated completely. The car was parked at a residential parking right outside a building. The gas pipeline of the colony was also near by (We're glad that didn't burst up). The vehicle which caught fire was under warranty and we had also purchased the extended warranty separately which is valid uptil april 2020. I'm really sad to say that maruti suzuki has denied to own up the responsibility for any sort of manufacturing defect and has not compensated me for the vehicle which caught fire on its own (Most probably due to some short-circuit) and has denied that it could be some defect from their end. As per their statement they are unable to identify why the car caught fire so they are saying it might be due to any external factor. I'm unable to understand how can a car catch fire on its own in a parked condition.
It was just the car which was on fire and the reports submitted by the police and fire dept. State the same. I would not recommend anyone to buy anything from this company as they clearly don't care about their customers and their safety. Its obnoxious that maruti suzuki is spending a lot of money in their so called "safety" marketing campaigns and are asking people to wear seatbelts (Which is any which ways mandatory) but are unable to compensate me for my loss. I am attaching some of the images of the incident and the email string with this post so that everyone can see what happened and the delayed and vexatious responses i received from maruti suzukis end. I would still request maruti suzuki to help me in this dire situation and compensate me for my loss.