Maruti Suzuki India — Car repair work is delayed.

Address:

Pune, Maharashtra, 410504

Dear sir/madam,

Before i post my concern let me highlight that below customer care numbers of maruti suzuki are not being answered
[protected]
[protected]
I tried calling on above numbers but the call gets disconnect after interactive voice response (Ivr).

I purchased maruti wagonr in june 2016. I met an accident near mumbai-pune expressway in the month of october 2016. The car is at an authorized service center/garage in narayangaon, pune.
The car was insured from royal sundaram. Insurance claim has been passed in the month of march 2017. Since then no repair work has been performed on the damaged car. The car is as is parked inside the service center/garage since march 2017.

I called up the service center/garage owner mr. Nilesh punde ([protected]) many times since then and he is giving excuses every time. Sometimes he says that he is falling short of man power, and sometimes he gives excuses o[censored]navailability of parts to be replaced on damaged area of car.

I have also made payment of rs.25000/- as advance. Before this incident, i got the car repaired twice from maruti suzuki's authorisied service center/garage where they never demanded me any money in advance.

Even after paying advance payment, i am not getting any positive responses or any kind o[censored]pdates from him. I have also called up in maruti service center located in malad. The person said, he is not able to see the job card opened till the date. Usually they opens job card on the very first date when they start repair work (After insurance company gives approval).

I have also contacted royal sundaram and queried about the claim approval.
They said, the claim has been approved in the month of march 2017 and since then they haven't notified/updated by service center/garage for any work completion.

As i live in mumbai, this is not possible for me to visit the service center/garage every day or week to get an update about the repair work. Hence my relative visits the service center/garage for the updates. The other workers don't give any attention at my relatives and proper update on the repair work. Instead o[censored]pdating about the repair work, they keep us telling to get in touch with service center/garage owner and they are not going to work unless they get such instructions from nilesh punde.

This has been observed that the person is not in positive state towards the repair work. Many times he don't even attends the phone calls. We have to call him from different phone numbers to reach him.

I have also called up to maruti true value person (From whom i purchased the car). As per his experience, the car should be delivered within 1 working month once the insurance claim is passed.

This service center/garage is located at narayangaon, taluka junnar, district pune-410504. It is located near poonam hotel on pune-nasik expressway.

As i have mentioned on the top, maruti suzuki customer care numbers are not working. This is the only reason why i am writing this complaint.

I can write a complaint on their own website, but i am not able to locate the service center/garage into the drop down option and hence i am not able to complete the process.

This has been 3 months now and we have waited peacefully. But we are losing faith in maruti since this is taking too long to complete the repair work.

As i am not able to reach the correct department of maruti, i request you to forward this complaint to the correct authority and help me to get my car.

Thanks
Vishal more.
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