I have given my maruthi 800 car bearing rgn. No : tn.07 ak 7090 for servicing and with repair for the low pick up at cars india private limited, (Cresent auto repairs & services india pvt. Ltd.), at no: 17, lattice bridge road, adayar, chennai - 600 020 on[protected]. The repair estimate was originally informed at rs. 12, 500/-.in the evening, they informed that the estimate has gone up to rs. 14000/- telling that some more spares are required. Then the car was delivered to me on 02nd december, 2017. Looking at the size of the work shop i signed all the papers and also rated the the service was good. The next day i took the car from my residence to a super market about 3km distance. After one hour halt there, i took the vehicle back to my residence. Within a km there was big smoke in the engine and there were oil bursting from the coolant. The vehicle came to a halt. After the local mechanic"s advice i. E. After adding some water in the coolant the vehicle slowly managed to reach the residence. It was informed that this happened as the fan motor was not working. This was a big surprise to me that while the car was given for repair the there was no complaint in the fan motor. For that matter, there had been no such incidence for the past 10 years.
Further, the fuel meter was working while the car was given for service but it was was not working after the service. No reason is given by the mechanic for these faults.
The next day i called the mechanical supervisor, mr. Selvam. He informed that he was on leave and will attend to me on the next day. I contacted him again on the next day and informed of the deficiency. The response was vague and simply replying that the fan motor requires replacement and to set right the fuel meter the estimate would be around rs. 5000/- i was totally dejected as the service had ended with disuse of the vehicle and vehicle could not be used after having spent rs. 13.450/-. Despite my request for set set right the deficiencies happened during the servicing, there is no proper response from the company. The vehicle is of no use now. This is the fate of the service.
I just waited for a week hoping that they will attend to my request as i did not want to prefer a complaint but in vain. Now i am helpless as the vehicle has been made disuse by the servicing center hence i prefer this compliant.
I request your good self to kindly intervene and advise the above referred service center to set right the faults happened during their servicing.
Incidentally, i would like quote that the side mirror was replaced but the pad inside the body was not replaced. This is only to site an example for the quality.
As per the tax invoice no;002/br//17008437 dated[protected], there were 36 items were replaced. I certainly doubt whether they really replaced or only billed.
I sincerely hope that you will attend to my complaint and redress the same.
S. Thangavel, no: 48, durga retreat, ags colony, third main road, kottiwakkam, chennai - 600 042.
Mob: [protected].
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