Maruti Suzuki India — Complaint about 24 hours road service

Address:

Kolkata, West Bengal, 700001

I, sujon pal have purchased a maruti wagnor vxi on 31/3/2014 from premier car wrold pvt. ltd. fan belt of my car had tear off during returning home towards kolkata on 12/08/2016 at 8.30 pm approach to vidyasaragar setu and the car stop functioning. i had call your 24 hours on road service number[protected] at 9.05 pm. the customer care executive provided me a phone number [protected]. i had made a call which is not in service. again i had made a call on[protected], your 24 hours road service executive provided me a phone number [protected] of mr. pappu jadav of dewar's garriage taratala office at 9.11 pm. i have made a telephonic contact with mr. pappu jadav at 9.13 pm and told my car problem and given him my car details/specification and assured me to come my place within 40 minutes to fit the fan belt. he had come with his colleague with a maruti 800 white colour service car and reached around 10.10 pm. he admit a few steps to fit with a own fan belt but failed and left us on the road side at 10.20 pm by saying i have no more fan belt of your car engine size. i am surprised that after giving all details of car specification, he had come without proper size of fan belt which is a minimum work.
Is this your so called 24 hours road service provided by company? or careless attitude leave people road side at night.
This is horrible and painful that i am a customer of maruti suzuki india ltd.
From
Sujon pal
[protected]
Car no. - wb06k6572