Maruti Suzuki India — complaint about the non-delivery of certificate of registration

Address:

New Delhi, Delhi, 110027

I am writing regarding the non-delivery of Certificate of Registration for the Maruti Ciaz VDI car with vehicle ID MA3FXEB1S00266831 that I have purchased from T.R. SAWHNEY MTRS.P.LTD in New Delhi. The purchase was make on 30/03/2017 with full settlement of required charges told by the dealer. The charges included on road cost of car alongwith Rs ~78, 000 as registration charges to my address in Faridabad, Haryana. I paid the down payment and rest with the loan from Yes bank.
Initially, car dealer told me that my certificate of registration will be handed over to me after 2-3 months but later on, they started to ask for extra-money to deliver the same. As, I had already paid the registration charges (with extra VAT because of state Haryana) at the time of purchase, I refused to give away any extra amount. The car dealer was also not able to provide me any breakup details of the money which I paid as registration charges (Rs ~78, 000), when I inquire by showing the bill. Instead, they keep on asking me extra money for delivering the certificate.
I feel harassed as well as embarrassed to face such situation with an esteemed organization like Maruti. I have repeatedly asked them to either provide me the breakup details of the money; I gave at the time of purchase, or the registration certificate. To this, the car dealer blatantly refused and asked me to pay Rs. 68, 500 for delivering certification.
For the past many months, I have visited the dealer many times to solve the issue but left with a feeling of cheating and helplessness. They did not even pay heed to understand that without RC, I cannot drive the car. Thus, I have no other option but to expect an intervention from your end to resolve this painful matter, so that I can get my certificate of registration.

Yours Sincerely,
Gaurav sharma