| Address: | Rana Motors, G.T. Karnal Road, Industrial Area, Delhi |
On 12.03.2023, I went for my car servicing, bearing no. DL2FAH0006 (Swift VXI AMT) at Maruti Service Centre, i.e., Rana Motors, G.T. Karnal Road, Delhi. They charged me excessive charges of Rs. 2, 250/- for labour charge as compared to the other Maruti Franchises, i.e., Competent Automobile, Shivaji Marg, Moti Nagar, Delhi. I asked the reason for the excessive charges but they did not gave me a satisfactory answer. Instead that they had illegally retained my car and threatened me that they will not return my car until I pay charges of Rs. 5000/- (total bill) to them. I am ready to pay the genuine charges of Rs. 3, 274.32 /- for servicing but they are adamant and not ready to return my car. I requested them several times but they did not pay any heed to my legitimate requests and started to quarrel with me. (COPY OF THE BILL IS ANNEXED HEREWITH FOR YOUR KIND PERUSAL).
I made online complaint and via email to the head authorities of your company on dated 12.03.2023 but no revert has been received by me. Kindly take necessary / prompt action in this matter for harassing the customers for charging excessive charges and also return my car which is still under the possession of above-captioned Service Centre.
Please feel free to call me on my contact number for any assistance.
Thanks & Regards
Vikrant Bhardwaj
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