Maruti Suzuki India — complaint against the fraudulent future auto wheels - a maruti nexa dealers

Address:

Dehradun, Uttarakhand

Respected sir/ madam,

I, mr. Iesh khanna a businessman, has been a proud owner and euphoric customers of your esteemed company maruti suzuki since 20-22 years. Today i write to you with great misery and sorrow that i have been cheated by the very company i so gloriously spoke about. Let the facts (Points) below expatriate my claim.

1) i inteded to purchase a car from your exclusive showroom nexa based in city dehradun, uttarakhand bannered under the name future auto wheels. I was enticed by the new car "ignis" diesel zeta model. I went on to pre book my car on 16th december 2017 and receive it on 25th december 2017.

2) to my despair the maruti nexa dealer future auto wheels delivered to me a second hand /used car. The day of receiving my car turned unfateful as the distance metre displayed 52 km. I raised suspicion and doubt about it but my concerns were shut off by laughs and false claims that a car generally comes with 50-60 km run distance. Already being a owner of maruti cars i had prerequisite knowledge that cars only run 18-20km at maximum. The manager and the sales consultants pressured on and convinced that that my doubts and suspicions are baseless. I on the other hand a firm believer of your acclaimed company disregarded my intuition and trusted in sake of your renowned reputation.

3) once i reached my cousin's home, i went on to clean my car. I was grief striken and mortified when i found the owners manual, signed under someone else's name. It clearly states that it was initially sold to mr. Dipeandra mahra on 22 km a few days prior to my booking. I promptly dialled the number that was mentioned and was addressed mr. Mahra on the other side. He unfolded all facts hidden from us by the dealers. Mr. Mahra distinctly and veraciously told us that he kept the car for two day and due to some issues in car, he returned it to the dealers.

4) another major set back that i received which can clearly be ranked under deception and fraud is that i purchased a diesel model car but the invoice/ bill generated and given to me is of a petrol car. Due to this i have gravely suffered mental harassment by the bank as the loan was issued for a diesel car. On showing the bill/ invoice they attacked my character and dignity and the bank started perceiving me as a fraud. My respect and honour is brought at stake due to the company's negligence or purposeful deceit.

5) to add more salt to injury i was denied the privilege of taking home an insured car. One of the main clauses promised by the company's dealer during the pre booking was that all the paper work for the insurance of the car will be done by the delivery date. Yet my car got insured 2 days after my purchase on 27th december, 2017. God forbid, if something would have happened during the time, no one would have claimed responsibility and i would be the one to blame.

Moreover, the dealers are now turning a deaf ear to my complaint and are regularly delaying the matter. I am bearing losses as the car is idly parked without any use. The purchase of this car was for the sole purpose of my business. Since the car is at a stand still i am enduring substantial losses because of the massive bills that are being levied on me by the cab services. All this has been caused by your company dealers conducting fraudulent work under the good name of your prestigious company.

I have evidently been extorted, embarrassed, and cheated by the company i respected and have been a loyal customer for over 20 years. I request you to please help me out of this situation and find an optimal solution as soon as possible. I have beared enough losses, physically, mentally and financially. The company customer care service are also paying no heed and have presenting me with vague answers. My registered complaint reference number is nx[protected]. Kindly feel free to contact me on this mail and my mobile number given below.

Looking forward for an urgent reply.

Thanking,
Yours sincerely,
Iesh khanna
Email - [protected]@gmail.com
Mobile number - +91 [protected], +91 [protected]