Maruti Suzuki India — complaint of celerio, zxi amt kl 2 az 9023

Address:

New Delhi, Delhi

Sir,
Sub: compliant:-, manufacturing defect of maruti celerio zxi amt
Ref: -2-az-9023, kl celerio amt
I have purchased a brand new celerio amt full option vehicle from indus motors, thevara, ernakulam, kerala, india on 31/12/2016, having reg: no: kl-02-az - 9023 and have done 21200km and the periodical service were done promptly and the 4thservice (21000km) on 30/05/2018
Usually myself along with my family (Consists of two female children aged 9 &7 and my husband) have travelled to my family house located in attingal, thiruvananthapuram district which is 200 km away from my temporary residence, in my car. The purchase of the said car is mainly for the above said purpose
I have done the periodical service without any default. After the service on 30/05/2018, when i drove the car, the said vehicle was abruptly stopped with a loud noise and gear shifted to neutral position and after a lapse of few seconds, the car was moved but with a lot of sound. The said compliant was repeated thrice. Each occasion i was excaped from accidents.in order to find out the malfunction and to rectify, i have again visited the indus motors, thevara on 11/06/2018 and surrendered my car for rectification. But the service personal of said centre has intimated on 12/06/2018 the experts has been checked, there is no need to worry and there is no problem. But again the same malfunction was repeated and again i visited to service centre and detailed the bitter experience but they made me to beleive that there is no need to worry and after some days the vehicle will be ready if i use the said car. Being believed the assurances of the service personal of indus thevara, i decided to travel with family to my house at attingal and thereby on 15/06/2018. I have driven the said car through ernakulam - attingal nh 66, in a moderate speed, when i reached at harippad, the said car has been suddenly stopped without any warning signs in the said nh66. Sudden and unexpected mishap was avoided by god’s grace and when i regain from my mental shock, after some time, i contacted the maruti helpline and technician has came to the scene and opined that malfunction was due to amt and that is to be replaced and it will take 20 days and my car was taken by the maruti assistant, indus service station, kayamkulam. There after i have hired a taxi and reached my destination in the late hours of night. Due to the incident i have undone severe mental shock and trauma. If any untoward incident happened my entire family will exterminated. The mental shock and trauma experience by me and my family members cannot be compensated in terms of money.
I am really fed up with the malfunctioning of my new celerio car and i am least interested to proceed with this vehicle. So your good self may take immediate steps to allocate a new vehicle.in order to compensate the mental shock and trauma experienced by me and the family members
Thanking you yours faithfully
Manjubai s
Flat no-803, 8th floor,
Vanchinad res:, kaloor
Ernakulum. Ph-[protected]