Maruti Suzuki India — complaint regarding the purchase or alto 800 vxi from hercules automobiles, alleppey

Address:	690572
Website:	www.herculesmaruti.com

Dear sir,

This is in regard to an alto vxi blazing red, i pruchased from m/s. Hercules automobiles, alleppey. I booked the car with full payment cheque. I preffered white colour, but due to their stock deficiency i forced to move to red. Until delivery everything went fine.

After the car delivery, just the next day, the sales executive mr. Abhijith suriya – mob:[protected] came to take the car for permanent registration, and later he return. He just hit my car into the house gate. At the moment only my wife and mother was there in home. He just told them that he will repair the car while we come to service, means he will do it one month later. Please remember that, i just purchased the car one day before only and we drive it for just 10 kms - only to the temple near to us.

I think this might me the value you were giving to your customers. Once sale is completed, your commitment to customer finished. Means once sales is completed, the sales executive will get his incentive, and after he don’t have to care for the customer. This might be the commitment to your customers.

Later i called his manager mr. Rajesh kumar – mob: [protected], he told me he will send someone to collect the car on the next day for repair. As he committed, he send his driver next morning and they took the vehicle for repair.

Now it is three days completed, we didnt get our vehicle back yet. On our continuous follow-up, the update from their side is, “we will give the car tomorrow”. This is the regular update we are getting from them.

Before going to the consumer court i just wish to inform this matter to m/s. Maruti suzuki india ltd directly.

Also attached the pictures of the damages happened to the car.


Customer name: saranya sukumar,
Address: thundil house, eruva east po, kayamkulam, alappuzha dist, kerala 690572,

Car model: alto 800 vxi,
Colour: metallic blazing red,
Engine no: f8dn5836317
Chassis no: ma3eua61s00a82858eh

Appreciate your immediate response.

Thanking you,

Rajeev kumar/saranya sukumar
[protected]