Maruti Suzuki India — concern regarding cashback on insurance amount paid

I have done my car insurance done from your end on 6th nov. 2017. I was being informed that if will pay the insurance amount online then i will get rs.550 as cashback by your agent nancy (Contact no. [protected])

I told her that i need this over an email and in a while i received an email stating the same undersigned by ms. Sharda tanwer but the amount mentioned in email was rs. 500 instead of rs. 550. On further confirmation of the same from nancy, she told that she will pay the rest amount o paytm.

After that i have paid the full amount online. Its been about 1 month now, i have not received any cashback neither any of your agents or customer care is responding.
I have called agent nancy lot many times even informed her that i will escalate the matter still no response from her.

I have even called ms. Sharda tanwer (Insurance manager contact :- [protected] competent gurgaon infocity) but unfortunately no reply from her end too.

I have got a complaint raised from your customer care end with all details on which i was informed to be contacted within 5 working days. Its been 15 days to that now.

Such a pathetic and worst experience it is. I request you to kindly look into the matter and sort it out at the earliest.
Kirti batra
Car no. Hr26da 3501
Contact no. [protected]