Maruti Suzuki India — concern regarding faulty tyres provided and also no replacement provided. | |||
With reference to the subject cited above, I would like to site you with some of the necessary details regarding my purchase of Maruti Suzuki Ciaz from Nexa Showroom, Vapi. Car Name – CIAZ DIESEL – NEXA BLUE (STAR GAZE) Model Number – SMART HYBRID S BSIV – CIRDAZA00 HSN CODE: 8703 Purchase Date – 09/11/2017 Invoice Number – NA97VAPIGS00065 (Copies attached along with for reference). I would like to bring into your notice that within 8 months of my purchase of the vehicle, travelled less than 40, 000 kms, two tyres of my car has faced severe issues. One of the tyres was torn apart during driving and the other tyre of the card has a bulge on its surface (Photographs attached along with). After taking this matter to the Nexa Showroom at Vapi, I was not provided with any support, and instead, was asked to purchase both the tyres. Initially, I was asked to pay the entire cost of both the tyres. After a series of arguments, it was agreed to pay half amount of both the tyres. Having no other option, I was forced to make the purchase, as it was my only mode of travelling. (Attached along with are the copies of invoice, showing the purchase). I have attached along with all the copies defining the warranty of the tyres. Considering the fact, that, the tyres have travelled less than 40, 000 kms, it falls under the warranty category. Being an esteemed customer of the Maruti Suzuki brand, I request you to provide me with proper answer to the same and also refund me with the amount I have paid, within 15 days of receiving the letter, failing which I will be forced to take this matter to the Consumer Forum. Was this information helpful? | |||
Maruti Suzuki India customer support has been notified about the posted complaint. | |||
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