Maruti Suzuki India — dealers service and bad behavior

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

My vehicle maruti vitara brezza zdi amt up16cl6144 was hitted on 13.01.2020 evening from back side by a local trolly. I went to maruti service center on 14.01.2020 for vehicle inspection at: vipul motors pvt. Ltd. J-14, sector-63, noida, distt. Gautam buddh nagar (U. P.) my vehicle was not so much damaged and can easily get repaired by denting and painting work in 5 to 7 days in cost around rs. 10, 000/- from outside by local mechanic and i was ready to get it repaired from outside as i required my vehicle for urgent work. But i was threatened by maruti guy that if i go for repair from outside and they do any electrical work the warranty of my vehicle will be void because one of my vehicle's tail light was broken partly. They forced me to claim insurance saying that they will deliver the vehicle in 8 to 10 days. They get approval from insurance company for parts replacement instead of repair work so that they can earn more money from insurance company. The parts were not available with them at that time and they have never informed me about parts shortages in maruti. If i was informed so i never submit my vehicle to them. Till now it's about 20 days and they have no date to deliver my vehicle. They send me every time a new part requirement for my vehicle and is not available in their store. They don't even know what part to replaced in my vehicle because every time they sent me a new list of part replacement. Maruti is manufacturing vitara brezza in thousands of quantity every month. How can be the shortage of body parts happens for this car. It means maruti have spare parts for manufacturing but not for repair. My vehicle had only body work and not any damage in engine. It is maruti fraud for getting money from insurance company and harassing me regularly.