| Address: | Maruti Suzuki ARENA Bimal Auto Agency-RG Baruah Road, Krishna Nagar, Chandmari, Guwahati, Assam 781003, 781003 |
Dear concern,
With reference to the subject cited above i am to inform you that i have purchased 1 (One) maruti wagon r vehicle on 23/10/2019 from your dealership located at chandmari, kamrup metropolitan district, guwahati. But, on 3/11/2019 the said vehicle was start off on the road at r. G. Barua road, guwahati and immediately i have contacted with the persons in the workshop located at bamunimaidam and the technician of the workshop rushed there and they solved the problem. However, on the very next day i. E. 04/11/2019 the same problem occurred at about 8-30 pm when the vehicle was on the road at beltola basistha road (Near survey), kamrup metropolitan district, guwahati and immediately it was informed to sri kishor kalita, sales executive of your dealership and the technician of your workshop, bamunimaidam, guwahati-3. After one hour, the 2 (Two) technicians came to the spot and checked the vehicle but could not solve the problem and advised us to leave the vehicle at that place and to go to home by some other means.
On the next day, the sales executive came to dispur last gate and took the car to the workshop and in the evening, they returned the car to my residence at ulubari and stated that the main problem was with the battery and so they have changed the battery and assured us that the vehicle will not create any problem in future henceforth. But, on the next day, i went to six mile and while returning, again the same problem occurred at ulubari chariali at 7.30 pm. I was in a miserable state and the car had to be pulled back home with the help of some labourers.
The very next day on being informed, the sales executive came to my house and took the car to the workshop and since then the car is in his custody.
Under the above circumstances, it is requested that the defective car that was sold to me should be immediately replaced as the same problem is occurring again and again despite a number of attempts to repair it by your technicians. The problem created by the newly purchased vehicle has led to severe physical and mental agony to me and my family. To resolve the entire matter, i am requesting for replacement of the said vehicle as there is high risk involved in operating the defective vehicle even if it is returned after repairing. Despite of solving our problems they threaten us, harras us, make fun o[censored]s misguide us and make fool o[censored]s. Without any rectification and status of the car they return the car to us. I am a senior citizen and being mentally harassed by bimal auto agency team since 3rd nov'19. It is my hard earned money that i have used in for purchasing the car that has completed only 10 days.
This is for your information and necessary action.
Description of vehicle
Wagon r
Eng - chas no.[protected]
Colour-silky silver
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