| Address: | Gurgaon, Haryana, 342009 |
| Website: | marutisuzuki.com |
Sir/ma'am
I mangilal choudhary, purchased the swift desire rj19cf-7377 on 21.10.2015, the said vehicle started giving trouble from jan 2017 and and again and again happened 4th time. It was 4th time brake failure in my vehicle. At last it occurred at the authorised service centre i. E. Lmj services ltd. On 19 may, 2017.
1. I am a senior citizen and i purchased the said vehicle to meet my and my wife’s old age needs but the very vehicle has now became bone of contention in my life. It is dangerous, highly unsafe and threat to my life, life of my family members and people on road.
2. Enclosed here with are the letters of communication of my grievance to maruti and dealer lmj services ltd., i have been running door to door to have permanent solution of the problem, but unfortunately i have been left disappointed by maruti and dealer also, the company in which i trusted my hard earned money to have a peace of mind by owning a maruti vehicle.
3. Three times i have put faith in the maruti service centre / care to permanently address the serious problem of break failure in the said vehicle but my hopes are shattered after consequent failure of this vehicle on road and in crowd. Fortunately with driver’s active response the tragedy of causing harm to life was averted but caused vehicular damage due to failure of breaks.
4. I have received reply letter dated 10/6/17 from lmj service to receive the “repaired” vehicle, but the letter more sound to bury me in paper work and twisted language rather than giving me confidence to receive the vehicle with assurance and resolving my despair to permanent solution of the problem and have peace of mind.
5. Being a senior citizen me and my wife have medical urgencies /needs and the very vehicle was bought for meeting those needs also, as it was comfortable and family car, but with heavy heart i would say it has caused serious mental and physical agony to me and my family. I have lost confidence and trust in this vehicle as more than times it has disappointed me and my family. It has left me handicapped, helpless and dependent which just of the very opposite for which the said vehicle was bought.
6. Also being a responsible citizen i would not dare nor maruti should do, to allow such vehicle to be on road unless there is permanent solution of the problem.
It is my urgent plea and request to resolve the issue to replace the vehicle.
Kindly get me out of this condition of hopelessness, despair, mental and physical agony.
Regards
Mangilal choudhary
[protected]
K-152, behind blind school,
Kamla nehru nagar, jodhpur
342009
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