Maruti Suzuki India — ertiga valuation for exchange to xl6

Address:

Suraj, Althara GCDA road, Thotakatukara, Ernakulam, Kerala, 683108

I have booked for xl6 alpha at at indus nexa kalamassery which is due in a week. Your technicians had come to evaluate the cost of my ertiga vdi 2013 model run for 72000km. They said they will give me rs 450000 in exchange. But now they have backtracked on their word and now say they had never offered the price. Mr dhaneesh working in indus kalamassery had specifically said the amount. I feel cheated and have asked to put on hold the delivery of my vehicle.
Thanks dr subash rajagopal