Maruti Suzuki India — faulty suzuki gixxer sf sold

Address:	Kolkata, West Bengal, 700047
Website:	www.suzukimotorcycle.co.in

Hi,
I am writing this mail, after i have lost patience with the support that i have received from suzuki team.
I have bought my gixxer sf, on 2016, 28 feb. Its just over 2years now. I have travelled a just over 24000kms, but the problems that have incurred in the bike, seems that i have ridden 80000km or more maybe 7-10years in other way round. My bike, neither had any accidents in this tenure nor i ride poorly enough to damage my bike, internally or externally. But within a small period within 2nd servicing (4months) i complained about my bike chain not being tight enough, giving me poor mileage, but they just tightened it, nothing else, but on the 4th servicing a still complained and asked them to look it properly, then a staff from the servicing team, took care enough to minutely check the chain, and found fault it in. Sprocket was damaged and had to replaced this soon!!! (Just about a year). And somewhere during the 7th and 8th servicing i asked them to please check, there are fumes i see to come out of the engine, they said its normal, i can ignore that. But in the 9th servicing i complained my bike’s engine is creating a bad noise, not the same sound that an engine should make when it starts. My bike’s engine had to be open, and i was informed that it might take somewhere between 3.5k - 4.5k in repair plus the servicing fee to get my bike to perfect state, that would take about 2days, i agreed that was on 7april 2018 (Saturday). I checked in monday they said, i will get it on wednesday (11 april), when i checked again on wednesday i was told the spare part that he was looking for, is not available locally or in the suburbs of the city, by friday its expected that i will get my bike back.in this whole process i was informed that they have opened the engine of the bike and they did find some faults in engine, while chasing to correct one problem found few other issues, but never mentioned me what were the spare parts faulty or are being replaced. On friday (13 april 2018) i called up again, i was informed the parts they presumed to be my bike’s is not actually so, it will again take time and bike cannot be provided me back, and asked me to keep the bike, since the spare part will come by tuesday and on wed (17 april) i can expect the bike in my hands. I asked them to please return me the bike, in whatever condition it is in, i will take down the bike again to them, when the spare part comes, in reply i was told, the bike’s engine cannot be put together with the faulty parts, please wait for another 3-4days, and never mentioned me what spare parts they were looking for.
I got agitated and raised a complaint ref. No - 104244, then only they took action, provided me the bike the very next day and mentioned that crank and shaft is the spare part not available locally and provided me the urgent order (On 13april 2018) (Order no - s075102kol1804001v) for the spare part, i. E. Crank-shaft, as suppose to come earliest and as per customer complaint ref. No - 104244 that i have, prior to that i was ensured that the spare parts will reach by 16 april and by 17 april i can expect my bike to be 100% healthy to ride on. Its already 20april, yet the spare parts haven't arrived, yet it being an urgent order.
I was informed the evening (13 april) that my bike could be given back to me the next day and the expenses made was rs 5067/-, i was shocked to hear the amount since still the spare parts have not arrived or being replaced. I was surprised that the balancer set had to replaced which alone costs rs3600, i was never informed about it through phone itself. I only knew the crank shaft was to be replaced, and i will be paying for that. Now as i am informed the crank shaft will cost rs4000/- approx. And rs750/- the installation charge. About rs5000 i still need to pay, when the crank-shaft arrives (If it ever does). About rs9000/- i am spending on a 2 year old bike and on its engine, ridden just over 24000kms, is it normal? What i am suppose to believe i was provided an absolute perfect bike when i bought it? Though i love my bike, but the problems that i am facing is intolerable especially from the suzuki team i have lost faith. Please come up with true and genuine answers to answer my questions.

My bike details:
Registration number: wb20 ap 6685
Sold on: 28 feb 2016
Engine number: bga1212820
Chasis number: mb8ng4bbkf8127774