Maruti Suzuki India — forced delivery of new baleno alpha car with dents

Address:500011

We have booked baleno alpha with auto din meda showroom, bowenpally, se underbar, india,
Dealer. He has arranged finance through banker next door. We completed all formalities for finance. Yesterday evening they called us saying the vehicle is ready for delivery and they are paying road tax, insurance from the amount under transfer from financiers. Today morning we went to take delivery. They said they paid road tax, insurance also and amount received by them through rtgs from financier. When we checked the vehicle for delivery, it was having a noticeable dent on the body above right rear wheel. We objected to it. But they say they cannot do anything as they have already paid road tax and insurance. They say we must take that dented vehicle and there is no other option. Please do justice. We do not want that dented vehicle. Ask them to replace.
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Maruti Suzuki India customer support has been notified about the posted complaint.
Apr 26, 2018
Updated by Undeswar Rao Bheri
It is Autofin Nexa Showroom, Bowenpally, Secunderabad, India. 500011.
May 02, 2018
Updated by Undeswar Rao Bheri
Wonderful response from Autofin Nexa Showroom, Bowenpally, Secunderaba. They made good the lapse. The RM and Sales Team were very helpful. Will buy again from them shortly.
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