Maruti Suzuki India — full payment in cash-non delivery of vehicle on time

Address:

Hyderabad, Andhra Pradesh

Dear Sir / Madam,

This is regarding my booking with Maruti Suzuki VXI (Magna Grey) at Adarsh Agencies Attapur, Hyderabad - 500048, Opposite Mantra Malla, Pillar No 185, PVNR Express Way. I have made the complete payment of 7, 56, 000 in cash on 03.22.2018 and the total amount has been debited from my end( attached are the receipt copies) I was planning to take the car as gift for sons bday falling on 04.06 and It was committed & promised that the vehicle would be delivered dated 04.04.2018 however, I got a shocking call on March 30th saying the vehicle is damaged and could not give the delivery on the said date, they tried hard to change my mind on color or model for which I refused and I personally visited the showroom immediately and spoke to various people. Mr. Prashanth who is an SM and later spoke with GM Mr. Naveen and he confirmed that he would deliver the vehicle on 06.04.2018. Yet again, this was just a false commitment. I have been regularly following up on this from 30th and Naveen hardly responded or replied to my calls. Finally, on 4.4.2018, he made Mr. Prashanth call me to inform that they cannot deliver the vehicle. This sheer shows the irresponsibility and poor customer service. I am really annoyed & writing here due to not maintaining good customer relationship from Maruti Suzuki dealers after booking the vehicle with full cash payment. The dealers did not make a single call of follow up.

As choosing Maruthi I am being penalized in every way. Now, if the dealers refund amount I would not be able to book the vehicle due to variance in the price of the vehicle now. If they have locked my money for all these days and not delivering the vehicle I should also be getting the compensation?

I don’t have any issue if these people would have given me true commitment or communication saying that so and so time is required for delivery. I would have made the booking from other car dealers like Hyundai grand, Chevrolet etc. & I am writing this email with a lot of grief to solve my issue as I am a fool to make the cash payment in full and wasting my time from one month back. I also lost on the special occasion of my sons' bday. Request you to consider the same on urgent basis & confirm to me. I would be compelled to proceed legally if this is not resolved or addressed accordingly. If the dealers are planning for the refund, then I would definitely recommend a compensation along with refund amount as the amount was unnecessarily blocked by them.