Maruti Suzuki India — "i write you a complaint of negligence and not paying attention on my complaint of your dealer

Address:Nagpur, Maharashtra

Date : 23rd july 2018

The chairman,
Maruti suzuki india ltd.
1, nelson mandela road,
Vasant kunj,
New delhi-110077

I ikbaloddin k. Sheikh customer of your maruti suzuki india ltd. I write you a compliant of negligence and not paying attention on my complaint of your dealer. For which i may suffer from financially losses and mental disturbance. I give you details of my vehicle and incident.

I had purchased a maruti suzuki vitara brezza (Vdi) car bearing chassis no. Ma3nyfb15hh271557 and engine no. D13a5494537 on 1st sep 2017 from himalaya car’s, yavatamal with finance from hdfc bank ltd. And the vehicle was registered with yavatmal rto having registered no. Mh29bc0339. On 07/05/18 my vehicle was meet an accident and i had give the vehicle to repairs to your dealer in nagpur city m/s automotive manufactures pvt. Ltd. On same day of accident on 07/05/18 and they had confirmed me that we complete. The insurance formalities in a day or two and will repair the vehicle to their best and hand over the vehicle to me within 25 to 30 days.

On 24/05/2018 i got a call from manager of automotive manufacturers pvt. Ltd. Mr. Rajesh mishra he told me their body shop had catches some fire and 8-10 vehicle were completely burnt in the incident and unfortunately one the vehicle burnt here was your. I had asked them what will be the status of the vehicle or refund value? Mr. Rajesh mishra told me that will refund me total invoice value of my car as per my insurance policy which is “return to invoice” in 45 days. But today 62 days have passed and on one is ready to answer.in these 62 days i would be very disturbed. More than twenty times i come to your showroom whatever formality was done but i just got frustrated and more dates.

I inform you that my wife is pregnant. He need to check-up in every 5 days in hospital at nagpur. Whose journey cost is rs. 8000 your office was told that i would get a car for use but he didn’t even get it.

I have no way of earning. From your officer repeatedly assurance is given but nothing is available. I being tortured mentally. My wife is pregnant and she also lives in the concern. If there is a spoil in my wife’s health then you are responsible for it. I request you to know what’s going on in my car in writing and compensate me for the loss, if you do not give it in writing then i will commit suicide and you will remain responsible for it. Me and my wife are completely mentally distraught.

I had spend following amount of vehicle and my expenditure increase by your negligence is as below.

1. Invoice price of vehicle rs. 9, 64, 257/-
2. Additional accessories of rs. 55, 000/-
3. Emi amount of rs. 13, 880/-
4. Journey cost of hospital check-up of my wife – 8 times (From kalgoan to ngp) in 62 day is by rented vehicle is rs. 64, 000/-

Our request to you that you pay us our full amount.

In anticipation of that you will give me justice.

Thanking you.

Your customer

Ikbaloddin k. Sheikh
At post – kalgaon,
Tah - digras,
Dist – yavatmal.

Mob no – [protected]

Attch – copies of invoice for your reference

Copy to :-

1. Mr. Kenichi ayukawa managing director & ceo, maruti suzuki india ltd.
2. The national head (After sales) maruti suzuki india ltd.
3. The regional manager (After sales) maruti suzuki india ltd.
4. The area manager (After sales) maruti suzuki india ltd. Nagpur
5. The managing director, automotive manufacturers pvt. Ltd. Nagpur
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