Maruti Suzuki India — ignis after sale service is totally zero, once the customer is trapped in net after that we dont know who are you,

Address:

Ludhiana, Punjab

Myself is ganesh kumar bansal, resident of # 246-a, rajguru nagar, ferozepur road, ludhiana, pin 141012, i purchased a car ignis zeta automatic, on 2nd week of april 2017 from nexa show room belong's to stan auto, ferozepor road, ludhiana, on 31.10.2017 me my wife and my younger brother, we were going to adampur near jalamdher, to attend a cremation ceremony in my near relations, and met with an accident my brother and my wife injurered more than me, near lovelly professional university, vill cheherru. After getting the necessary ddr from cheherru police i handed over the car to nexa service center pakhowal road, ludhiana on the same day, after getting the job card prepared and handed over to us. We husband - wife both are senior citizens (Retired) getting pension from punjab govt, and state bank of india respectively. We are in great problem without vehicle to meet our daily needs such as bring fresh vegetables. For small distance of 2-3 kilometres we cant call cab. We requested for providing us stand bye vehicle till the ignis which belong to me does not ready and handed over to me. I requested this stand by car to sh. S s sandhu, who is officer in nexa service centre, pakhowal road, before more than 10 days, as he told me that he will into and provided a sutable car for our use, till date he did not call me as he promissed. We are fed-up in these 18 days. Today i enquired, and informed me that request has been sent for spares required but the same are yet to come. It is requested to whom it may concern please the repair of my/our vehicle may be expedited, nexa is to claim the whole expenditure from maruti insurance as vehicle is fully insured.