Maruti Suzuki India — kind attn:car sales deptt

Address:

Chennai, Tamil Nadu

Dear sir,
with reference to my booking invoice no sob18000090 with customer id no-[protected], i wish to state that i booked my maruti dzire vxi on 24/05/2018 with rajalakshmi cars private ltd, dr r. K. Salai, mylapore, chennai by paying an advance payment of rs 10, 000the executive named ranjeet told me there that since dzire vxi is on high demand, it will take 30 to 40 days for the delivery. I agreed to him and he committed to me with his own words the delivery on 29/06/2018. Few days later, he asked me for full payment long back before delivery. He pressurized me again and gain for earlier full payment before delivery. Every time, i met him in the showroom, there was a plethora of changed statements which led me to go through a nightmare. He would give false excuses to convince me for earlier payment. Once he (Ranjeet) said that "since your car is in transit, so i have to do earlier payment". There were many more false excuses other than this.in the very first instant at the time of booking, i denied him for any transit car. But he kept on pressurizing me for it. Sometime he said"car is coming from gurgaon" and sometimes he said "car is here only". He left me in a pool of distrust, confusion and utter doubts. On 23/06/2018, he asked me to come to showroom to see the car. Now when i reached there, the car odi meter reading shows 131 km already driven which made me highly disturbed and disappointed. He again tried to give false excuses by saying that all new cars come with odi meter rading 130 km and above. I the contacted sr. Sales manager mr c. Muthuselvan. He also tried to convince me with the same excuses. I checked with many other dealers of this area, everyone saying that a new car comes with not more that one dight odi meter reading. As of i know, only demo and test drive cars have this much of reading, i have cancelled my booking with the sr. Sales manager c. Muthuselvan. I am made to go through a plight which i never expected from maruti dealership. I have faith in maruti suzuki, i request you to kindly refund the advance amount rs 10, 000/- completely to me so i can proceed for purchase of my car from any other trusted dealer. I am enclosing herewith requited booking documents

With regards
Vikas dhir