Maruti Suzuki India — manufacture defect of my car

 
2 Reviews
 lakshmidhar praharaj on Dec 30, 2017
To
The works manager,
Narayani motors pvt. Ltd
Authorized dealer of maruti suzuki
And
The authorized officer,
Maruti suzuki india customer care
Maruti suzuki india ltd.
1, nelson mandela road,
Vasant kunj, new delhi – 110070

Ref: my earlier complaint dt.[protected]and[protected]

Sub: regarding inbuilt defect in the maruti swift vxi vehicle bearing regn. No. Od02ae5551 having engine no. K12mn1852051 and chassis no. Ma3ehkd1s00b65494 owned by sri lakshmidhar praharaj
Sir,
Kind attention is invited to the reference and subject cited above.in continuation to my earlier complaint, i would like to submit that it came to my notice through my person when my person visited the workshop of the authorized dealer that the engine of the above vehicle was brought down without any intimation to me. It is also very unfortunate that the workshop personnel of the service dealer did not bother to give at least a call over phone to intimate about the brought down of engine of the above vehicle. My apprehension about certain inbuilt defect in the engine of the vehicle seems to be true and there is every likelihood of recurrence of the said defect in future in which there is every likelihood of endangering the life and property of self and of my family.
Add to this, the callous and careless attitude of the workshop personnel to respond to our call fortifies the presumption having sold defective car to me, defects whereof could not be easily removed and resulting in brought down of the engine without any intimation to me and thereby leaving me and my family to face emotional stress, mental agony posing a risk to life and property.

In the above circumstances, i sincerely submit that i am a senior citizen and i apprehend that any temporary repair in the engine will certainly not guarantee risk free riding of the vehicle and there is every likelihood of threat to my life and of my family and threat to property.

I therefore request for replacement of the engine with entire new sealed one so as to ensure smooth and risk free driving of the vehicle.

With a positive perception, i hope for a positive response from your side.

Thanking you

Complaint Status


[Dec 30, 2017] Maruti Suzuki India customer support has been notified about the posted complaint.
Updated by lakshmidhar praharaj, Dec 30, 2017
Manufacturing defect in my car
Dear sir,

I am LAKSHMIDHAR PRAHARAJ AGE 71 a resident of m-152 baramunda housing board colony Bhubaneswar odisha pin-751003 purchaged a maruti swift vxi from the dealer (narayani motors) reg.date[protected] and vehicle no.OD02AE5551 and engine no.K12MN1852051. and CH. NO. MA3EHKDIS00B65494, Bhubaneswar at the time of Dasehra of 2016.I would like to inform you that on 23rd Dec 2017 I faced a rich experience with my car while returning from my village to Bhubaneswar.I am the age of 71 .I and my wife with driver are inside the car At once we listen the sound saw smoke is comming from front and back side of car and car stopped running.

1. Our life were in danger due to the car which is manufactured by you.
2.Car Stopped at running condition on meddle of the road .There is a chance of accident.
3. Your service centre intimated me that the engine of the car was brust.

I am astonished how a engine of the new car was brust within a year ???????????????????.
I have no faith on this car. It is too difficult to drive this car further.As senior citizen it is requested that kindly provide a New car in replacement of this manufacturing defective car..

Hence I bring this situation to your attention as you have a good reputation in the Indian market.I believe I would get quick response from you and get it replaced.

Regards
Updated by lakshmidhar praharaj, Dec 31, 2017
dear sir /madam
i have send two mail . but what steps maruti has taken for me after one week of my incident.at the age of 71 the company is giving me tension..after a lot of check in your maruti mafacture factory if the vehicle giving me such incident how i believe narayani motors will give me warranty for mylife and property with the same vehicle. kindly replace me new vehicle for me for peaceful life.
regards
Updated by lakshmidhar praharaj, Dec 31, 2017
dear sir/ madam
my problem is not solve till now.
regards
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

dear sir/ madam
instead of receiving call from maruti i receive called from a person named randiv saxena employee id isRS989762
FROM your office DELHI told your vehicle will be replaced with in 7 days. and again asked for bank account number and debit card number. unfortunately i have given every thing. the person who called his phone no is [protected].kindly verify the fraud call
regards

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    1%
    Complaints
    4935
    Pending
    0
    Resolved
    66
    phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 33 2283 5254 [Ranchi]
    location
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    Maruti Suzuki India - manufacture defect of my car