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Maruti Suzuki India — Manufacturing defect in rear axle of swift dzire & dealer ignorance on the issue

Dear maruti team,

On jan 2014, i bought maruti swift dezire vdi with chassis no. Ma3fjeb1s00464172 and engine no. D13a 2287632, i made this purchase from tr sawhney motors pvt. Ltd. E260, lajpat nagar 4, amar colony, delhi 110024

Unfortunately, your product has not performed well because of the dead axel, which was faulty since manufacturing but supervisors from tr sawhney motors pvt. Ltd. Misguided us and fooled us almost for 3 years with their inappropriate suggestions and rude behaviour.

When our car was under warranty, they mentioned issue with the tyres and keep suggested us to follow up with tyre company and also suggested to replace the tyres to fix the issue.

After 2.5 year of regular useless follow up with tr sawhney motors pvt. Ltd. Team we decided to replace the tyres of our car at 22000 km only and during that time we come to know that rear axle of the car was faulty, little bent due to which car eating the back tyres and crating abnormal noise.

We reported about faulty axel to tr sawhney motors pvt. Ltd. Team but by then warranty of our car was expired and they ask for the money to replace it, then they offered there help to replace the axel via insurance claim if we change the insurance company to maruti insurance. We changed the insurance as per tr sawhney motors pvt. Ltd. Team suggestion, but again they fooled us

Note all services of our car are done at tr sawhney motors pvt. Ltd. Service centre, yogindra sharma and sanjeev kumar was the spoc from tr sawhney motors pvt. Ltd. Team who were mainly dealing with us on this issue.

We reported this issue to the owner of the tr sawhney motors pvt. Ltd. And he suggested us to submit a complaint against the supervisor who misguided and fooled us almost for 3 years for further actions.

To resolve the problem, i would appreciate your actions in order to replace the faulty axel without putting any burden on us. Enclosed are copies of relevant documents related to my vehicle purchase for your reference.

I look forward to your reply and a resolution to my problem. I will wait for 1 2 weeks before seeking third party assistance. Please contact me at the above address or by phone at [protected], [protected]
Sincerely,

Bhavesh tyagi
Unsatisfied owner of maruti swift desire
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Complaint Status


[Mar 02, 2017] Maruti Suzuki India customer support has been notified about the posted complaint.
Updated by [email protected] Mar 06, 2017 interaction ID with dealer is[protected] but no updates from them :(
Updated by [email protected] Mar 07, 2017 Unable to receive any satisfactory response from dealer/service centre team on our multiple follow ups now we escalated the request via http://www.marutisuzuki.com/escalationmatrix.aspx to First Escalation to Maruti Suzuki Regional Office against interaction ID[protected]
Updated by [email protected] Mar 09, 2017 no updates from anyone :(
Updated by [email protected] Mar 14, 2017 We escalated this issue with "Final Escalation to Maruti Suzuki Customer Support Head" and there ETA for response is 2 days (as per there website - http://www.marutisuzuki.com/escalationmatrix.aspx) but unable to see any response from them as well.

looks like Maruti already have many customers and they unable to manage the quality and service to there customers due to which people start looking for the alternatives...

I will update this forum once I receive any update from anyone on this issue
Updated by [email protected] Mar 20, 2017 Still No updates from Any one :(
Email sent to Maruti support but still no luck :(
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