Maruti Suzuki India — Manufacturing defect in Wagon R Green

Address:	New Delhi, Delhi, 11--34
Website:	www.marutisuzuki.com

To,
The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head,
Maruti Suzuki India Limited

Date[protected]

Sir/Madam,

Sub- Complaint against Maruti SUZUKI and Dealer (Car No.- DL 8 CT 3236)

In continuation with my previous complaints, i bring into your notice that despite my repetitive attempts no suitable action is being taken from your end to rectify the manufacturing defect in the car.

Every time i try to bring attention of your company and service dealers that i am tired of getting repairing the manufacturing defect but no solution is being provided till now.

After 3-4 months of getting repair, the same problem starts and being returned back by servicing the fault temporarily. Earlier last month also, i visited again for that same problem.

Again i gave the car to Krish motors (Wazirpur Industrial Area) on 23/04/2017 for checking the fault. The car starts missing on CNG Mode and results in unpleasant driving experience with a risk of life attached with it. It is being around 6 days of giving car to your workshop and no solution is being provided. I have only driven 45000 kms in 2.5 years with problems on regular basis.

Your company cannot rectify the defect and cannot accept it as manufacturing defect. I do not need this faulty vehicle anymore and going to consumer forum for justice. I have wasted my crucial time by regularly visiting your workshops which can be seen from the records and even incurred huge money by travelling in taxis.

Kindly keep the faulty vehicle with your company only.

Yours Sincerely
CA Deepak Gupta
[protected]
13/3, Madhuban Apartments
adjoining metro station Pitam pura
Delhi-110034.

On Thu, Aug 4, 2016 at 11:53 AM, Deepak Gupta wrote:
Kind Attention:- Chief Complaint Redressal Officer

Dated- 04th August, 2016

Sir,

This is to bring into your notice that we one of the oldest customer of your company using Maruti Suzuki cars since 1990.

I bought Wagon R Green in September 2014 from ROHAN MOTORS NOIDA keeping in mind the technolozy, reliability and the service that is being provided by Maruti in collaboration with Suzuki Japan.

I started problem in car from starting that the car stops/misses while running. I complained about in First Service with Noida. They checked it and gave back.

After that the problem of Engine getting stopped on CNG was still there which was being checked with the different service dealers on following dates. The details are as below:

ROHAN Motors Noida - 18/10/2014-Problem Tempoarily Rectified
Bagga Link, Patparganj - 03/08/2015 - Car stopped and engine not started.

After that Regular Follow Up with DD Motors Wazirpur on following dates

08/07/2015 - check up done
13/07/2015- check up done, Harness Assembly wire changed
05/08/2015 - check up done
10/08/2015 - check up done
31/08/2015- check up done and throttle body changed.

The car started running fine but after 4th service the problem started again which was also duly being checked from
Krish Automotors on 04/07/2016 and subsequent visit at our home for check up.

With all this after facing big risk, i want to lodge my complaint for change of my car DL 7 CT 3236.

Many a times, i was struck on the road while driving and even on highway. This might would have resulted in some casualty.

I bring the risk and the consequences to the notice of higher authorities.

Tha CNG car fiited by MARUTI is either not successful or has a manufacturing defect which is not being accepted by the the various service dealers.

I being a professional has a very busy life schedule and my one day costs big sum to me. I took new car just because i will not face any problem for few years beacuse of the reliabilty of MARUTI SUZUKI,

And CNG Green will result in pollution decline in our society.

I Request MARUTI SUZUKI to take back the Car with immediate effect and compensate me for the loss and the risk we faced.

Yours Sincerely
CA Deepak Gupta
[protected]
ch.[protected]@gmail.com
DL 7CT 3236
13/3, Madhuban Apartments Pitam Pura Delhi-110034.

CC:Press trust of India
CC: Consumer Court, Delhi.

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Thanks & Regards
Deepak Gupta
[protected]
ch.[protected]@gmail.com