Maruti Suzuki India — manufacturing defect resulting in fire

Address:201303
Website:www.marutisuzuki.com

Fire at the front bumper of the maruti suzuki swift vxi
I own a maruti suzuki swift model 2013 zxi with a regn. No up16 ap 8251
Registration no. Make & model engine no. Chassis no. Cc mfg. Year body type
Up 16 ap 8251 maruti swift zxi[protected] 2013 saloon

On the evening of sunday 19 nov 2017, at about 2000 hrs., while on the return passage from ludhiana, a fire was noticed by the other car drivers in the front bumper of my car at the toll gate near murthal haryana.
We all got out of the car and found that the front bumper left side was aflame and took us some time, with the help of others waiting at the toll booth, to douse the fire.
It was dark and we stopped after toll gate. To find what was wrong with the vehicle. It was noticed that the parking light on the left below the main lights was charred and might have shorted to start the fire in the inflammable material of the bumper which was melting and falling off during the blazing time.
The lamp was removed and the car journey to noida was completed in a careful manner.
Pictures of the lamp and the surroundings damaged are pasted below

Ther socket of the lamp burns to bumper

The lamp removed from the socket another picture of the bumper
Now the questions
• how and why the fire start in the middle of a run?
• supposing the car was in speed who could have alerted the owner of the fire!
• why such inflammable material surrounds the possible fire hazard?
• suppose it happened in the day time the flames would have been unnoticed!
We can always scoff and say whatever but it is a near miss (In aviation terms) and should be investigated to avoid recurrence and loss of life in future. I consider it my duty to bring this incidence to your notice so that all can be benefitted.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Maruti Suzuki India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6885
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information