Maruti Suzuki India — Maruti suzuki zen estilo car ap9bx 6442

Address:	Hyderabad, Andhra Pradesh, 500020
Website:	www.maruthisuzuki.com

I have bought a Zen estillo from Mithra agencies Himayathnagar 2010 model in March 2010.Same day from same show room another car of same model 2009 model also was bought by my parents. From day one my car had a tight clutch and steering. I complained about the same during all my free services check ups and also at every time I gave my car to servicing in their authorised workshop at musheerabad. The other car which was bought on same day never had this problem. They never took my complaint seriously and the problem is still there even today.I had arthritis of shoulder due to hard steering and arthritis of knee due to hard clutch. Each time I complained they told me as the vehicle gets older it becomes smooth and never bothered to address my problem.when I asked why this problem is not there for other car, they have no answer, and I requested to check if there is any manufacture defect they never bothered . Till day my problem is not solved. Just a few days ago too I adressed the same problem and even showed them the other car which we took at same time of same model from their show room for comparison they changed the steering rack as per the bill they gave me and clutch cable and said even if they change clutch assembly they cannot guarentee and the problem may recur. I am grieved at their attitude of not taking my genuine complaint seriously and checking it when the vehicle was new and till this day, I suffered with arthritic problems because of hard steering and clutch which were never solved from day one till today.Each time I complaint about the problem the Mechanic pays a deaf ear .I suspect some manufacture defect which they are not bothered to check or correct. I honestly hope my complaint reaches the companies customer care and they live to the expectations of its customers as trusted one for years and adress my problem and solve it atleast now.