Maruti Suzuki India — maruti baleno alpha automatic petrol high end - dealers cheating the customers

Address:

Krishna, Andhra Pradesh

I have purchased Maruthi Baleno Automatic Petrol High End model from Varun Nexa Showroom - Vijayawada in Dec'2017. At the time of buying, showroom executives insisted to take the insurance policy from the showroom itself and they informed us the insurance will cover for everything (Full Insurance), under compulsion i have paid all the total amount to around Rs. 10.10 Lakhs to showroom only. Recently on 11-Sept-2018 my vehicle was stopped in the middle of the road in Hyderabad and as per the advises of the workshop people we have handed over the vehicle by toeing van help. For our surprise the workshop people told that engine is seized and they also informed that it is not covered under the insurance. Maruthi dealer (Varun Nexa Showroom - Vijayawada) is not bothered and not even responding to the issue. Attached the complaint letter for your information and for quick action.