Maruti Suzuki India — maruti denied service for a wrong installation of a part in my car

Address:

New Delhi, Delhi, 110043

Hi team,
I have purchased a maruti swift car (Dl2caz6966) from competent showroom which is in rajapuri, dwarka, new delhi.in the month december 2019, when my wife started to drive the car, she was unable to reach till the clutch pedal as the driver side sheet is not sliding properly. Then during the 3rd servicing of my car, i get this checked in the mayapuri competent service center. The technician has informed me that because of the gear lock coming in between, the sheet is not sliding properly.

Since the showroom has installed the gear lock while purchasing the car, so i approached them to fix it. The competent rajapuri showroom has suggested me to approach minda customer care to resolve this as the gear lock belongs to minda company. After that i have lodged a complaint with minda but the minda technician refused to provide service by saying that the showroom has installed a wrong model of gear lock in my car and so the competent showroom should fix it. Again i have approached the showroom and asked them to provide service. They took almost one month by keep on saying that they are in touch with their seniors and minda team to fix the issue. But in the last week of january 2020 when i approached them, the showroom has denied me to provide service.

After that i have raised a complaint in maruti website with interaction id #[protected] which again went to the same rajapuri competent team. As expected they have conveniently denied again to provide service. So as per maruti's process i have escalated the complaint 2 more times which is first level escalation and second level escalation. But maruti team also not at all taking any action. I have sent several mails and also called to maruti customer care. But maruti team also behaving like a mute spectator by simply assigning the issue to competent team.

The main issue is dealer has fixed a wrong model of gear lock in my car, because of this the driver side seat is not sliding properly and neither competent showroom nor maruti team are ready to fix it.

It is clearly unprofessional and careless attitude towards customers issue. They are asking money from me to rectify the mistake which they have made by installing a wrong model of gear lock. So i request you to kindly pitch in and provide me a proper solution.