Maruti Suzuki India — maruti ritz vxi

I had sudden brake failure with my vehicle in down hill, as below.

On monday 17/12/2018 around 17:00, one the way from ‘kakkadapoyil, nilambur, kerala’ to ‘akampadam ‘ (Co-ordinates: 11.3281930, 76.1647850), i had a break failure and i had to hit to wall and stop.

Myself was driving downhill, i realized brake failure when i was heading to a next hair pin curve, the brake pedal was touching on floor, but zero friction. I got only two seconds to decide, front and left side was deep crags, i shouted to co-passengers and i hit on right side wall.

We were two family including 3 kids in car, fortunately no major physical causalities because all passengers got notified before the hit. Also i could manage right decision before getting late.

The vehicle was taken in to indus motors nilambur initially since it was the closest service station. Then one day after it is taken in to popular vehicles & services pvt. Ltd.in kottakkal since the vehicle was regularly serviced from there. I informed not to start with repair until confirmation from maruti.

I have escalated the issue till maruti regional office in kerala, they says that they have tested the complete brake system. But they are not ready to give any reports of the inspection they have done.

I would like to further escalate the issue since i have no data they have tested everything
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I submit my car in narayani motors Bhubaneswar(Odisha) on-24/1/19, 10 AM .
And I completed my car registration work yesterday, but the showroom worker does follow my instruction and the showroom also .
That way I m register a complain

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