| Address: | Erode, Tamil Nadu, 638009 |
Hello Sir,
We bought new S-Cross on[protected], in the name of
M.JAYANTHI, Engine number:5630515
Chassis number:MA3FNEB1S00190304
Registration number:TN 86 C 8788
at Erode West NEXA Showroom.
While taking new vehicle delivery we are not supposed to check all the parts are in good condition or not.In the trust of your Esteemed company we also took the vehicle without checking it.After that(i.e:Before first free service) we noticed a dent in intercooler core pipe without any scratch in front grill.We told this issue to the NEXA showroom on the same day, they told they will look at it while coming for 1st service.
During 1st service they told that they don't have intercooler spare, they will replace it as soon as possible.After we took the vehicle from NEXA service center, the next day they called and told that its not their mistake and there is no chance for replacing Intercooler.Now they are stating that the dent was not present at delivery time so they cannot do any thing.
Sir, then how comes the big dent in intercooler pipe and fines without any scratch in the front grill?The front grill has only 40mm opening, the dent mark found is around 45mm.Is it possible for a 45mm sized stone to enter inside a 40 mm gap grill and hit the core pipe and fines without a single scratch in the front grill?
The higher authorities are not easy accessible here.We have no proper answer from Erode Nexa.For marketing their product they are working very good but after sales they are not at all ready to here from us.
So please take step to solve this issue as soon as possible.
you can call me @[protected]
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