Maruti Suzuki India — Maruti swift dzire vehicle replacement

Address:

Chennai, Tamil Nadu, 6000

Dear Sir / Madam,

I strongly believe the present business drives only with brand and goodwill of the product, based on Maruti QUALITY i have decided to buy Maruti product and ultimately choosen without 2nd choice Maruti Swift Dzire(O)

For any company growth customer is primary and his satisfaction is important. But I feel about Maruti it is everything false and wrong.

Since I had bought Swift D'zire new VXI (O) on Dec 31 2016 and hardly driven 950 kms.

On Feb 03rd 2017 when we are in piligrim tour, the vehicle got break down driving at a speed of 40 km speed travelling from Tirunallar in Tamilnadu to Chidambaram @ Tamilnadu in the way of Karraikal road. We were strucked down in that dark unknown area with my family. Almost 2 hours later by 10.30 p.m. staff of Maruthi Myladudhurai and towed my very new vehicle and no alternative provided to us it is so sad on Maruti part. and my car was lying in Myladuthurai Maruthi showroom for almost 2 weeks now.

Since, there is no mistake in my side and the defect is in the vehicle and asked them to replace a new Swfit Dzire vehicle because i dont want to rectify or repair or change the parts, in my life i will be fearful of driving this vehicle.

But no action taken so far, even after 14 days lapsed.

I will complaint against Maruti in Conusmer court now, to get justice for this mishap.

Please help us to resolve my request at the earliest.
My Mobile no[protected]
My vehicle No TN07 CH9178
Vehcile type Swift Dzire VXI(O)