[Resolved]  Maruti Suzuki India — negligence in service & not taking care of vehicle received for service.

Address:	Raigad, Maharashtra
Website:	www.marutisuzuki.com

Name - jitendra n. Kothari
Vehicle - swift vxi 2018 red
Chassis no. Mbhczc63sjh250158
Showroom - simran motors pvt ltd. Panvel

Dear sir/madam,
There are following things happened to me in last one month till now-
1) while came to take delivery of car on 21st of sept. 18, at front our car found with lots of mud. No cleaning, decoration was done till 4.00 pm. When already told before 10 days that we want delivery on 21st sept. 18 between 2.30 to 4.30 pm. But due to showroom’s negligence i took my car at home after shubh muhurt and it hurts our sentiments very badly.

2) no proper communication done by showroom executive in that period. When asked about car passing they said it was done on 17 of sept. And i will get car number till delivery. But no car number received at that point. No tax paid message, no car number issued message received to my mobile number. When i argued and asked strongly he said tax has been paid on 19th, and then said on 23rd and finally said on 20th. So it was like making customer fool (Having all the whatsapp chat saved). When i asked to rto panvel about car number issue, they said new series is coming so it will take some time. Then same said by showroom executive and himself shared me whatsapp image of vehicle number on 28th sept. 18, but lied about tax paid date for no reason.

3) due to all this disturbing things and my lack of judgment my car was dashed at khopoli at left side on 24th sept. 18. After receiving car number i gave my car to body shop on 28th sept. 18. Then on 4th oct. 18 car was told that ready to deliver, hence i went to body shop and imagine what i saw, left mirror scratches was as it is, paint quality was pathetic, clearly seeing differences in both the shades. Body shop men convinced me too come on 1st servicing then he will correct it and i agreed.

4) on 20th of oct. 18 i came to panvel for 1st servicing. I parked my car in front of service center but security men asked to park at different place with different direction for no reason. He was helping me to show sides while parking, while taking reverse car got dashed to big flower pots in front of service center. At that point one man came from security and told me sir you come out ill park, then why first told me to park? Unfortunately car got scratches at back bumper (Photos attached).

5) they said they will make it repair at their own cost because it was not my fault. Then i left to go home at the same day afternoon. On 22nd they asked me to take car as the entire repair and service was done. Taking half day leave from work i reached to service center. They asked me to wait and the reason was my car was missing. After 1.30hrs they found it and took away for washing for additional 1.30hrs. Finally at 6.30 pm my car was ready as they said. When i came out to see my car i found one inch damaged at front side below left head light, left side mirror was unpolished and totally dull, backside bumper was too unpolished with roughness, below left side mirror there were one feet long spots of paint (Photos attached). After all this seeing i was like horribly angry, everybody was blaming each other. Body shop was saying they have not done and service center was saying they don’t know about it. I was standing like stupid man who made a mistake of buying maruti suzuki car from simran.

6) at the same day evening i. E. 22 oct. 18 mr. Patel from service center asked me to put there my car for one more day to rectify all this and assured me compensation of wheel alignment and balancing at free of cost on 2nd service. I was disturbed very badly but still i didn’t take any action on them. On 23rd oct. Till evening i waited for my car but in the evening on men from body shop asked me for one more day as car was not ready. And i called to mr. Patel to ask about this, he said still roughness and dullness is there so please give one more day, i had no option.

7) in the one month after delivery, more than 15 days my car is in service center. So till now at 12.00pm car is not ready yet.

8) what action should i take against maruti suzuki and simran motors? Should i file fir or go to social networking sites to make all know what kind of service you guys give.

9) just giving some services for free doesn’t mean you can treat your customer in any way. I need strong action with my satisfaction for this entire disturbance in last one month by today itself.