Maruti Suzuki India — new car delivery delayed committed delivery period completed

Address:

Prem Motors, JMD Pacific Regent Ground Floor, Sector 15, Gurgaon, Gurgaon, Haryana, 122001

Request to intervene_delayed car delivery_sob18003441/sob18003644

Booking details:

Model - wagonr zxi 1.2 ags

Date of booking - 04 march 2019

Booking no - sob18003441/sob18003644

Dealer name - prem motors pvt. Ltd, sec. 15, gurgaon, haryana, india.

Dear team

May i request your kind intervention to help and expedite the delivery of car booked as per above details. (Booking order enclosed).

Inspite of several followups dealer has failed to deliver the car as per committed period of 4-6 weeks. Nor they have any clarity on delivery status on date.

I have been chasing maruti suzuki india ltd. Customer care and responsible territory sales manager (Mr. Anshal rawal) and regional manager (Mr. Vivek mathur) also, in numerous mails. However, maruti suzuki sales people seems insensitive to customers emails, and has no courtesy to alteast acknowledge the receipt of mails of customers and to clarify their queries.

May i request you to please look into the matter and confirm as how more long it takes for maruti to deliver a car, for which the waiting period at the time of booking was 4-6 weeks, which has crossed (Currently 8 weeks over) and the commitment of delivery seems no value to them.

I had secured a car loan from icici bank with interest rate of 9.35% for which the dusbursal period of 45 days has lapsed on 15th april 2019, as per bank the file has to be relogged in and the revised interest rate of 9.70% would be applicable from 15th april 2019 onwards. My simple question is who is going to bear the loss of paying extra interest on delayed delivered car when the commitment is dishonoured from maruti side.

Hope to hear soon from your side.

Kamlesh kumar sharma

Mob. No. [protected]

Gurgaon, haryana, india.