Maruti Suzuki India — new gixxer sf 150cc 2019 model | not repaired after being a month

Address:

Hyderabad, Telangana, 500084

I bought a new gixxer sf 150cc (Black) on june 2019. Because i heard you deliver the bikes with best performance and amazing features. But unfortunately, after my first service through (Gem suzuki, survey no 64, miyapur road, kondapur, hyderabad - 500084), i met with an accident.

I contacted to my bike dealer (Manya suzuki, pitambarlok, himayatnagar main road, himayat nagar, hyderabad - 500029) as i had an accident how should i process it for an insuance and repairment. Then the problem was discussed with the respective service manager of manaya suzuki and he didn't gave me proper info how to raise a claim request to start the process.

After a day in bad condition of accident, i gave my bike to the service center (Gem suzuki, survey no 64, miyapur road, kondapur, hyderabad - 500084) for repair on 28th july 2019 and still up-to today (2nd sep 2019) not received my bike back as they are not doing their work as expected.
Its a new model and i am not getting that, for new bike they took one month and still telling me that they didn't received the parts from gurgaon factory.

Gem suzuki service center, kondapur service manager (Vijender reddy) deal with me very rudely on the first day when i asked him how much time it will take to repair, after that at last he told me it will take 28 days. I was shocked for repairing a new bike from the authorized service center they need almost a month.

I agreed on it and when i asked after 28 days if my bike is ready, then they gave me an excuse we didn't receive all the required parts, he is telling me this info on the day when i was asking him, didn't he had this info prior? I inquired why you didn't updated me prior that which parts are not yet dispatched from the factory, he started arguing with me like i am begging to him.

Leave, after that he told me he will arrange parts and bike will be ready within 2 days. But when i visited to service center after 2 days, they even didn't started the work, and even not confirmed by themselves what other parts may be required after opening a vehicle. On asking him why you didn't started? He starts shouting on me that i don't know the process and all and still by today parts aren't arranged by him.

I am struggling for the thing which i bought from my saved money with a great hope and service center people dealing with the customer in this manner. Person met with an accident, and they are not having a sense how to deal with the customer. I'm managing my daily transportation by walk.
I contacted to the gem suzuki dealer (Mr. Kumar yadav), he also behaved rudely like i am an enemy for him, what kind of words these people are using. Even they are not doing this repairment for free, i have to pay them and they are disrespecting me.

I want my bike to be serviced properly, as i purchased it to run smoothly, if any fault will come after service and repairment then service center and dealer are solely responsible for it.

I would like to discuss this issue with the suzuki two wheeler manufacturer, this is how you like to sell your bike in market, if customer needs some service then you behave with them in this manner. Just you would love to sell your bike and after that no responsibility? I would suggest to people to not to buy suzuki vehicles as they will treat you like beggar after you paid them for their vehicle.