Maruti Suzuki India — non refund

I owned a wagon r amt from indus motors kakkanad cochin on 27jul2016. Purchase was assisted with reduction in tax through naval canteen cochin being ex-service man. The sales executive mr. Srejith assured that rs1000a part of processing fee will be retuned shortly. I had many contacts to the executive but he has not taken any positive step. Please do needful car reg number-kl-7 cg8401.