Maruti Suzuki India — not getting delivery of car timely

Address:

Kolkata, West Bengal, 700032

I like to draw your kind attention of the following incidents which i have gone through from the time of booking of an car at your showroom one auto pvt. Ltd.-kalikapur:-

1) on 7/7/19 evening i have booked an celerio x zxi (Caffeine brown) with payment of rs.5000. Please find receipt voucher attached of dated 8/7/19.
2) on 22/7/19 i have given cheque of rs.1, 96, 731 in favor of one auto pvt. Ltd. Which has been credited to your account by 24/7/19 and signed all the papers including bank loan documents from where it is cleared that the amount has been disbursed to your account which also been confirmed by the banker (Sbi).
Please also find enclosed the attached documents like proforma invoice, los agreement etc.

During the whole process i repeatedly asked the concerned sales person about the availability of car in your stock or not and every time he confirm me that the car is in your stock.

During booking of this car the concerned sales person confirm me that after full payment 4-5 days would be sufficient for delivery of car with registration and number.
On 22/7/19 during payment and agreement signing the same person confirmed me that he will try to deliver the car by 31/7/19.
After 2-3 days he confirm me that the car would be deliver on 7/8/19.
Till that i have not mind though in between some family ceremony was there and where i suppose to have the car which was an family sentimental issue.

Now today concerned sales person inform me that due to non availability of some specific features the car is not been registered by pvd.

Now my question is to you that you or your peoples are not aware about the stock position or features of pvd rules. If so then i will request to your management to educate their employees so that customer should not suffer for this types of activities.

Even the concerned sales person confirm me that within 13-14 days my car would be available with me along with registration and number etc.
You given mail that it would be available within 22/7/19.
I surprised that you people has not confirm that what would be the actual availability date. I am really feel upset now.
I am unnecessarily blocked an huge amount to your bank account sacrificing the interest part whatever may be the figure.

So now i request you to establish an exact date and now you strict on the date. If this time the date failed then i will compelled to cancel this order really.

To the management of one auto pvt. Ltd. And maruti suzuki india pvt. Ltd. - i have an request that please feel the situation and help me out to get the car as early as possible and that would only be possible with your personal intervention in this matter.

With regards,
Mrinal roy
[protected]