[Resolved]  Maruti Suzuki India — Not providing warranty service

Hi Team,

My car is not yet one year old. I have platinum extended warranty. Since last few days i am getting battery issue and had to jump start my car twice in one week. Today also i faced the same issue and called maruti for assistance to get the battery replaced. The engineer came and after several requests denied to get my battery replaced. The engineer kept lying when i escalated telling that i kept my car lights on so the battery drained down. First of all, i park my car in shared parking in my apartment with 24*7 security service, where keeping the lights turned on without the security informing menis not at all possible. Still the engineer kept lying to his manager. If keeping the light on was the problem today then i would not have faced the same issue again and again. When asked to get the battery change he kept giving excise that he did not get any battery and will not replace since it is a new car. Irrespective of the damaged battery provided by maruti, he and his manager continuosly denied replacing the battery with the reason that my car is new just because he will have to give it to me for free and continuously kept lying infront of me. I have also asked him and his manager to take my battery get it replaced and give me a spare one now, that was also rejected I need the battery replaced with utmost urgency from maruti or else i may have to go legal on maruti for frauding customers by taking extra money also and not giving service. When i asked for the manager's and engineer's name they kept saying that they will not provide those information also. The below i could collect from their id cards. Replace the battery without any fake reason or else i shall go legal.

KA03NH4376

Engineer Name: Tabrez
ID: 60365
Manager's Name: Vadivel