Maruti Suzuki India — poor service response

Address:	Kurukshetra, Haryana, 136119
Website:	Maruti

I purchased baleno (Zeta) in may 2016. From day one, i have two major problems with it. First was its poor visibility and second was poor pick-up. Before reaching to any conclusion i tested other baleno car having same model. There was a clear difference of pickup. When i complained about this, i was told that poor visibility is due to its design and can not be rectified. Two years and three services have been passed and nothing has been done to improve the pick-up. Every time assurance is given to rectify the same but all their assurance are good for nothing.in spite of this terrible experience, i recommended this car to my colleagues, relatives and friends; even to some strangers. But now i have given up my believe in maruti brand.
It happened for a reason. Recently on my complain, i got a call from service center followed by another call from chandigarh office. They assured that this time all problems will be resolved. So, i went to nexa karnal. I lost all hopes when their service attendent made an estimate of 8000 without asking weather it is a petrol variant or diesel. I corrected him. They did not stop here. To my surprise, they put all the blame on 3-d foot mat for poor pickup. So, i removed it and observed no difference during test drive. My service was due; therefore, i asked them to do service hoping for some improvement. I also instructed them to notify me for any change of parts. Again, they changed a few without telling me. I told them whenever my car is washed; there is always a leakage of mud from spoiler (Attached at the back of car top). Their untrained worker could not even open it, rather damaged it. My car was being treated as it is there for their training and practice. When i informed the service attendant, he didn’t responded rather smirked. At this point, i asked them to just do the service and return my car without washing. Then came the moment of day, last test drive and as expected i could not observed any difference in pick-up. But they are never out of excuses. Now, i was told that it might be due to some virus. I made the payment and returned back as i was not able to bear the sight of these irresponsible persons. No-one is accounted in these service centers. Even your feedback does not matter.in case of negative feedback with poor remarks, i suspect that they hide the feedback form.
For more transparent system, they should send you a scanned copy of your feedback form. I asked for the same after major service. However, my request was denied.
Today my colleague asked my reviews on baleno and i said don’t even consider this option.