Maruti Suzuki India — refund of money

Address:

769008

I had claimed insurance in the month of december at orbit servicing center rourkela. Total bill was 7000something but they told me to deposit 2036 rupees which includes the processing fee. Now after three months elapsed but till now i have not got the balance rupees to my account. The people of orbit motors are playing with me like a football. I can share their names if required. I am being harassed by these people saying that you will get your money one day... And they are laughing. Please take my case and resolve the issue as soon as possible.