Maruti Suzuki India — repairing delay of my new car facing a minor accident

DrSantanu Sarma

from Kokrajhar, Assam

Address:

Nagaon, Assam, 782144

Respected sir/madam,
This is for your kind information that, my car - vitara brezza vdi, chasis no. Ma3nyfb1sjg412367, engine no. D13a-3357484, registration no. As02w7040, insured at maruti-new india insurence, purched on 30/07/2018᪆from r. D. Motors, nagaon, assam faced an accident when i drived from my nantive home at nagaon on 10/08/18 to my work place at dhubri with a normal speed on 4lane national highway on attack of a troop of stray dogs at rakhaldubi, bongaigaon. As one of them attecked from front side suddenly, threre was a colition with him and some minor injuries were there. I observed that some drops of coolant drained from the condenser.ac system was᪆ok᪆and no warning indicator appeared on display so, i immediately informed the nearest maruti suzuki dealer “bharati motors”, bongaigaon. As per their guidance i submitted my car to them and applied for a claim of insurenes along with necessary documents. On inspection of their senior technicians as well as me it was came to know that the condenser of coolant system, intercooler chamber, the garnish and the lower black grill got damaged. Everything other than those were ok.
Now the problem is that, they have been taking me a period of 45 days to replace the same for some “non availability of spares (!!!)” at the market.
I am in great problem as this is peak time of our college, as i reside far away from my institute and communication from my place to college is worst. Again, my old parents at nagaon are very much ill and frequently i have to go there to take care of them.
Therefore, i request you kindly to help me in this regard.
Thanking you.
Sincerely-
Dr. Santanu sarma
Assistant professor
Department of zoology
Bholanath college, dhubri
M-[protected]
E mail - dr. [protected]@gmail.com

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Maruti Suzuki India customer support has been notified about the posted complaint.

Aug 18, 2018

Updated by DrSantanu Sarma Respected Sir/Madam,
This is for your kind information that, my car- Vitara Brezza VDI, Chasis No. MA3NYFB1SJG412367, Engine No. D13A-3357484, Registration No. AS02W7040, Insured at Maruti-New India Insurence, purched on 30/07/2018᪆from R. D. Motors, Nagaon, Assam faced an accident when I drived from my nantive home at Nagaon on 10/08/18 to my work place at Dhubri with a normal speed on 4Lane National Highway on attack of a troop of Stray Dogs at Rakhaldubi, Bongaigaon. As one of them attecked from front side suddenly, threre was a colition with him and some minor injuries were there. I observed that some drops of coolant drained from the condenser. AC system was᪆OK᪆and no warning indicator appeared on display So, I immediately informed the nearest Maruti Suzuki Dealer “Bharati Motors”, Bongaigaon. As per their guidance I submitted my car to them and applied for a claim of insurenes along with necessary documents. On inspection of their senior technicians as well as me it was came to know that the condenser of coolant system, intercooler chamber, the garnish and the lower black grill got damaged. Everything other than those were OK.
Now the problem is that, they have been taking me a period of 45 days to replace the same for some “Non Availability of Spares (!!!)” at the market.
I am in great problem as this is peak time of our College, as I reside far away from my institute and communication from my place to College is worst. Again, my old parents at Nagaon are very much ill and frequently I have to go there to take care of them.
Therefore, I request you kindly to help me in this regard.
Thanking you.
Sincerely-
Dr. Santanu Sarma
Assistant Professor
Department of Zoology
Bholanath College, Dhubri
M-[protected]
E mail- dr.[protected]@gmail.com