Maruti Suzuki India — Repeated servicing of my Ertiga car and recurrence of the same problem again and again.

I have purchased my Maruti Suzuki Ertiga car Petrol (WB20AZ2928) at the fag end of March 2018 from OSL Motocorp Pvt. Ltd. Since then I have serviced my car regularly from Maruti approved service centers. Last 5 times I serviced my car from Dewars Garage Ltd., 27/2, Taratala Road, Kolkata 700088.

On 14.07.2022 (at a milometer reading 13, 826 Km) I noticed Malfunction Indicator Light on the dash board and felt that the engine was badly vibrating and making noise. I took the car to Dewars Garage, Taratola on that date and got it serviced.

The problem recurred again and again I got it serviced there on 29.07.2022 at a milometer reading 13, 868 Km.

The problem recurred again and again I got it serviced there twice in the month of August 2022.

Now today on 14.09.2022 at a milometer reading of 14, 398 Km same problem came back. Malfunction Indicator Light is visible on the dashboard and the engine is badly vibrating and making noise.

Now I am really frustrated to see the condition of my dear car. I think Dewars Garage, Taratola is not being able to understand the problem of my car or they do not have the expertise to handle the problem.

Under such circumstances I seek your advice to suggest a service centre which can cure my car's problem. My annual service is due on 26.11.2022. If necessary I will take my car to your suggested centre for annual service also with this repairing job at a time.

Awaiting your kind response.

Yours faithfully,
Hirendra Narayan Ghoshal
Mob. No. [protected].

I have lodges the above complaint on 14.09.2022 at 6.57 P.M. to ServiceCare.[protected]@maruti.co.in and send copy mail to [protected]@maruti.co.in. Ironically none has responded to my complaint till now 16.09.2022 5.02 P.M.